Technology, transparency and trust: Putting the customer at the centre

Wilson Varghese, General Manager and Head of Operations at Zurich in the Middle East, discusses consumer awareness and lifestyle choices, critical illness cover, changing customer needs and the adoption of human-centred design and considers the outlook for the UAE insurance industry in this interview with Gulf Business.

Link to article: https://gulfbusiness.com/zurich-insurances-wilson-varghese-on-key-healthcare-trends-and-how-the-insurance-industry-has-leveraged-technology/