Claims statistics

Make a claim – We are there for you when you need us the most

We know that the events that prompt a claim can be extremely stressful, so we aim to deal with your request quickly and efficiently.

Our main objective is to ensure that all valid claims are paid promptly and without any added pressure for you. If you have a financial professional please contact them immediately when you need to make a claim.

At Zurich, we know that dealing with the trauma associated with bereavement or a critical illness is distressing. That's why our claims team take pride in the role they play to ensure your claims get paid as quickly and as smoothly as possible.

Watch Chyira, one of our customers, tell her story.

As the first insurer to publish insights specific to the Middle East, you can rest assured that we have a track record of being there when it matters the most.

View our latest 2021 report:


If you wish to make a claim please email the claims team and we will guide you through how to make a claim and what documentation we need.

Email the claims team at



Call them on
+971 4 363 4567 or +44 1624 691111
8 am to 5 pm Sunday to Thursday



Write to the team at:
Zurich International Life Limited
P.O. Box 50389
Unit 601, Level 6, Building 6
Emaar Square