Claims statistics

Make a claim – We are there for you when you need us the most

We know that the events that prompt a claim can be extremely stressful, so we aim to deal with your request quickly and efficiently.

Our main objective is to ensure that all valid claims are paid promptly and without any added pressure for you. If you have a financial professional please contact them immediately when you need to make a claim.

At Zurich, we know that dealing with the trauma associated with bereavement or a critical illness is distressing. That's why our claims team take pride in the role they play to ensure your claims get paid as quickly and as smoothly as possible.

Hear from our experts and some of our customers.

As the only insurance provider to publish claims statistics specific to the Middle East, you can rest assured that we have a track record of being there when it matters the most.

View our latest claims insight:


If you wish to make a life insurance, critical illness or disability claim, you can:

Email the claims team at



Call them on
+971 4 363 4567 or +44 1624 691111
8 am to 5 pm Sunday to Thursday



Write to the team at:
Zurich International Life Limited,
Level 3, Building 7,
Dubai Gate Village, DIFC,
P.O. Box 50389, Dubai, UAE E



Other Benefit claims (e.g. Hospitalisation or disability claim)
If you wish to claim for any other benefit like Hospitalisation claim, Disability claim, Waiver of Premium & Long Term Care, please email the claims team at and we will guide you through how to make a claim and what documentation we need.