Zurich Middle East contact details

Contact Us

Zurich International Life

You can contact our regional offices and HelpPoint teams by email. We are also reachable on the numbers given below from 8am to 5pm, Sunday to Thursday.

To ensure the security of your information, we will need to confirm your policy number and basic policy information. For your convenience, please ensure you have this information when you contact us.

A note to our walk in customers

As the impact of the novel Coronavirus (COVID-19) increases, we hope you and your loved ones are well protected. We encourage you to stay up-to-date and conform to the guidance provided by relevant health authorities such as Dubai Health Authority State of Qatar Ministry of Public Health Kingdom of Bahrain Ministry of Public Health and World Health Organisation We continue to monitor the situation as it unfolds to manage the wellbeing of our employees, while ensuring business as usual for our customers.

With this intent, we will be working remotely on a temporary basis from Monday 23 March 2020, while being fully accessible and serviceable across our digital and mobile channels.

In order to provide you with utmost service and support during this period, we will remain operational via telephone or email from Sunday to Thursday.


Zurich International Life Limited
P.O. Box 50389
Unit 601, Level 6, Building 6
Emaar Square
Telephone: +971 4 363 4567
Toll free - 800 Zurich (800 987424, select option 3 for Zurich International Life policies)
Email: helppoint.uae@zurich.com

Abu Dhabi

Regus Al Falah, Office No 506, 5th Floor,
Abdullah Hamad Lowaie Al Alameri Building,
Al Falah Street, Abu Dhabi.
Telephone: +971 2 41 86 100
Email: helppoint.uae@zurich.com
P.O.Box 26904


Zurich International Life Limited
P.O. Box 10032
27th floor, Almoayyed Tower
Seef District, Kingdom of Bahrain
Telephone: +973 1756 3321
Email: helppoint.bh@zurich.com


Zurich International Life Limited
P.O. Box 26777, 404 Fourth Floor
Qatar Financial Centre Tower
West Bay, Doha, Qatar
Telephone: +974 4428 6322
Email: helppoint.qa@zurich.com

For key person protection, employee benefits or commercial reinsurance contact our business team.

For media enquiries contact memarketing@zurich.com

If you are unhappy about the service provided to you or your Zurich policy, please let us know. Read our Complaints Procedure and contact us mecustomercomplaints@zurich.com Our complaints team will acknowledge your complaint within 2 working days and will conduct a full investigation and respond to you with their findings within 10 working days. If your complaint is complex and requires more time for a full investigation, we will inform you.

A guide to our complaints procedure can be found here which details the process we will go through to resolve your complaint as well as your rights of referral if you are remain dissatisfied.

Other Zurich International Life offices.