Bringing out the best in you

Man in cape

Learning and development

We believe that supporting individual growth and development puts us in the best position to deliver for our customers and helps us to attract and retain talent. Regardless of role or organizational level, everyone has the right to realize their potential. Zurich ensures access to a range of development opportunities, ranging from short courses on specific skills, a full suite of virtual and distance learning through to management, leadership and talent programmes. All employees are encouraged to own their Individual Development Plan.

Performance management

Our group-wide Performance Management System ensures a consistent approach to managing employees’ performance and development. It supports the alignment of individual and business objectives, enabling performance ratings to be comparable across the global organization.

Diversity and inclusion

Diversity

People are Zurich’s most important asset. We empower diverse talent, benefiting from different perspectives and ideas that mirror our customers. This isn’t just a nice to have, it is a business imperative. We work on the fundamentals to equip our leaders and employees with knowledge and capability to leverage diversity and inclusion to positively impact the customer, shareholder and employee experience.

Respectful work environment

Our Group's code of conduct outlines a set of key behaviours to guide and inspire all our employees in day-to-day routine around the globe. Zurich Basics is built around the recognition that everything we do is in accordance with the highest ethical, legal and professional standards. It defines how we do business consistent with our five basic values: Integrity, Customer Centricity, Teamwork, Excellence and Sustainable Value Creation. Together with the Zurich Commitment, the Zurich Basics form the ethical foundation of our company. It governs our behavior towards our customers, stakeholders, shareholders, our peers and our environment.

Equal opportunities

Having a diverse workforce helps us fulfill our commitments to our employees and our clients. Our success relies on treating all of our employees and clients with equal respect. We are also committed to diversity and inclusion outside the corporate sphere by sponsoring public events and supporting external advocacy groups.

Charity and volunteering

Go the extra mile when it matters - from serving customers to working for the good of local and global communities, Zurich people have created a culture of going the extra mile. When you join Zurich, you'll join a community of people who play a responsible and caring role within our communities. Throughout the organization and across the world, many people devote time, money and energy to supporting others.

People who care

Ask employees around the world what makes Zurich different and the typical response is 'the people'. Our customers everywhere have experienced the care with which our people respond to their plight in catastrophic situations. There are many strong examples of Zurich and its people 'being there' for customers and the community.

Corporate responsibility

Corporate responsibility is a key ingredient of our strategy. It is about sustainable value creation, one of our core values, as set out in our code of conduct. We aim to create sustainable value for each of our main stakeholder groups by addressing relevant environmental, social and governance issues. Our focus areas are:

  • Investing financial assets responsibly
  • Ensuring responsible and sustainable business practices
  • Investing in communities
  • Taking care of the environment
  • Responsible sourcing and procurement
  • Diversity and inclusion


Find out more about Zurich’s corporate responsibility strategy and actions.