Customer service

  • Individuals/SME's

    Life insurance (and protection) claims

    Contacting us to make a life insurance or protection claim

    At Zurich we know that the events that prompt a claim can be extremely stressful, so we aim to deal with your request quickly and efficiently. Our main objective is to ensure that all valid claims are paid promptly and without any added pressure for you. If you have a financial adviser please contact them immediately when you need to make a claim.

    If you wish to make a life insurance, critical illness or disability claim, email the claims team at benefit.claims@zurich.com, or call them on +971 4 363 4567 or +44 1624 691111. Or you can write to the team at Zurich International Life Limited, Level 3, Building 7, Dubai Gate Village, DIFC, P.O. Box 50389, Dubai, UAE

    You may wish to use our claims checklist, which will guide you through how to make a claim and what documentation we need.

    Motor,  home or travel claims

    Contacting us to make a motor, home or travel claim

    Zurich Insurance Middle East is now a member of Cigna group of companies, and has closed its general insurance business to new retail and small business customers at the end of November 2015. Please rest assured that all the terms and conditions of existing policies are safeguarded and all obligations will be honored.  For any motor, home or travel related claims, please call 800 ZURICH (987 424) or email us at customerservice.me@zurich.com.

    Regional offices contact information

    Dubai

    Zurich International Life Limited
    Level 3, Building 7, Dubai Gate Village
    DIFC, P.O. Box 50389, Dubai, UAE
    Telephone: +971 4 363 4567
    Email: helppoint.uae@zurich.com

    Abu Dhabi

    Tourist Club Area, 10th Street
    Abu Dhabi Trade Centre ( Abu Dhabi Mall ) 
    East Tower, Level 7, Office No.1
    Po.Box: 26904, Abu Dhabi, UAE
    Telephone : +971 2 41 86 100
    Email: helppoint.uae@zurich.com

    Bahrain

    Zurich International Life
    P.O. Box 10032
    27th floor, Almoayyed Tower
    Seef District, Kingdom of Bahrain
    Telephone: +973 1756 3321
    Email: helppoint.bh@zurich.com

    Qatar

    Zurich International Life
    P.O. Box 26777, 404 Fourth Floor
    Qatar Financial Centre Tower
    West Bay, Doha, Qatar
    Telephone: +974 4496 7555 
    Email: helppoint.qa@zurich.com

    Feedback and complaints

    Feedback and complaints

    If you would like to provide feedback or make a complaint to Zurich, you can phone, email or write to us using the contact information below:

    Phone: +971 4 363 4567 (Sunday to Thursday between 8:00 and 17:00 UAE time)
    Email: mecustomercomplaints@zurich.com
    Post: The Complaints Department, Zurich International Life, P.O. Box 50389, Dubai, UAE

    The Zurich complaints team will acknowledge your complaint within two working days and will conduct a full investigation and respond to you with their findings within five working days. If your complaint is complex and requires more time for a full investigation, we will inform you.

    The complete customer guide to complaints can be found here.

    Contacting us - General

    If you are already a client and would like information relating to your life insurance policy, your savings plan or your investment plan, please contact your financial adviser in the first instance, and, if necessary, they will contact Zurich on your behalf.

    For media enquiries contact memarketing@zurich.com

    If you need to contact us about anything else please see if our Frequently Asked Questions page can help, if not then you can contact us by selecting the appropriate location in the Regional offices contact information tab above.

  • Corporate Life and Pensions

    Local Middle East contact information

    Zurich International Life Limited
    Level 3, Building 7, Dubai Gate Village
    DIFC, P.O. Box 50389, Dubai, UAE
    Telephone: +971 4 363 4567
    Email: peter.cox@zurich.com
     

    Global contact information

    To find out more about Zurich Corporate Life & Pensions, visit our Group website here.
  • Corporate Reinsurance

    For Global corporate enquiries only

    Zurich Insurance Company Ltd 
    Level 06, East Wing
    The Gate, DIFC
    P.O. Box 50389
    Dubai, United Arab Emirates
    Tel: +971 4 364 7325