2022 Customer
Benefits Paid Report
Benefits Paid Report
Be better prepared
Middle East retail life insights
January 2019 to December 2021
January 2019 to December 2021
Our 2022 Customer Benefits Paid Report offers insights on the health risks prevalent in the Middle East, helping you plan and prepare to be better protected. Having paid customer claims amounting to USD 144 million, we made sure 98% of all life claims were paid out. Ensuring that most of these were paid out within 72 hours is a testament to our promise to be there for you when you need us the most.
COVID-19 is the second highest cause of life claims.
52% of the total customer benefits paid out were life cover claims.
Heart attack and stroke
are one of the major causes for life and critical illness claims.
are one of the major causes for life and critical illness claims.
Living and life cover benefit claims compared
This year is different
You’ve come a long way You’ve fought hard You’ve faced financial difficulty You’ve lost people you loved But you’ve been brave You’ve come out of this stronger You believe that beyond uncertainty there is hope When you imagine the future, you see it brighter than today This year is different because… You’re better prepared.
48% Cancer
43% Heart attack & stroke
7% Others*
2% Renal failure
*Zurich offers free children’s critical illness cover for up to three children when you take a critical illness benefit on a whole of life policy or a critical illness protection plan. Cover is only up to USD 15K.
| Type of benefit | Average | Youngest |
|---|---|---|
 Hospitalisation |
43 | 27 |
 Permanent and total disability |
52 | 47 |
Causes of critical illness claim by gender
84% Cancer
7% Heart attack & stroke
6% Others*
3% Renal failure
*Motor Neurone disease, Multiple Sclerosis, Parkinson's, Coma, Organ Failure, Benign Brain Tumor
- 62% Heart attack & stroke
- 29% Cancer
- 7% Others*
- 2% Renal failure
*Motor Neurone disease, Multiple Sclerosis, Parkinson's, Coma, Organ Failure, Benign Brain Tumor
Critical illness claims
- 35% Heart attack & stroke
24% COVID-19- 21% Cancer
- 14% Other**
6% Accidents
| Type of benefit | Average | Youngest |
|---|---|---|
 Accidental Death |
42 | 42 |
Causes of life cover claim by gender
- 41% Cancer
- 17% Heart attack & stroke
17% COVID-19- 21% Others**
4% Accidents
**Pneumonia, Pancreatitis, Organ Failure, Unspecified Natural causes
- 41% Heart attack & stroke
- 25% COVID-19
- 15% Cancer
- 12% Others**
- 7% Accidents
**Pneumonia, Pancreatitis, Organ Failure, Unspecified Natural causes
Life cover claims
Come as you are and not how we want you to be
97%
of all life insurance applications we received were accepted by us.
Your health is in your hands. Simple action can make the difference.
Top 5 pre-existing condition applications accepted
What makes us proud
Over the past three years, we have paid out over USD 144 million in benefits to our customers in the Middle East. Our solid financial ratings combined with strong market and industry recognition mean you can rest assured that we will deliver on our promise to you.
Total benefits paid
95%
of all critical illness claims were paid over last 3 years
98%
of all life claims paid over last 3 years
Why we didn’t pay the remaining percentage
Unpaid benefits were due to non-disclosure or fraud. Be transparent about your health, lifestyle, and family history when buying life insurance.
*on receipt of all satisfactory documents.
Largest benefits paid
USD 1 million critical illness cover
USD 5.93 million life cover
Currency and payout countries available
In most cases, our customers who have claimed had less than USD 200,000 of coverage. Ensure you have enough protection to cover your future financial needs.
Why we do what we do
Start the conversation today.