Expert Reena Vivek
Zurich IQ
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Reena Vivek,
Chief Operating Officer, Zurich International

“I am focussed on making things easier, faster and simply better for our customers, and on developing tools to help our distribution partners deliver a better service.”

Reena has led and managed both customer facing and operational departments over the last 20 years to deliver systems and programs for business transformation, enhanced efficiency and productivity and a better service for our customers.

A believer that technology is the best change agent, in her blog, Reena shares her experience with innovating and undertaking business transformation through tech. Her articles deliver practical insights into usage of service design concepts in a business environment, how to deliver strategic and tactical change initiatives and identifying and deploying market relevant innovative solutions to enhance customer and partner experience.

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